Editing Announcements - 2010/04 - Shedding Skin (section)

=== Router and Networking Issues ===
{{Turbine Developer
 |      Date = April 15th, 2010
 |      Link = http://forums.ac.turbine.com/showthread.php?&postid=500909#post500909
 |  Question = All of a sudden when I launch AC, both vials fill up, and then acclient crashes. This is happening on both of my computers?
 |      Text = It sounds like you might have a corrupted dat file.

Your .dat files are in your AC folder. One thing you can do to avoid a complete reinstall is to delete one file and re-patch to see if that fixes the issue. I'd try to do this with these files first.

client_cell_1.dat
client_highres.dat
client_internal.dat
client_local_English.dat
client_portal.dat

Sev~
 | Developer = Severlin
 |     Title = Producer
}}

{{Turbine Developer
 |      Date = April 15th, 2010
 |      Link = http://forums.ac.turbine.com/showthread.php?&postid=500912#post500912
 |      Text = If you can connect fine in other areas of the world but one particular area has issues it might be some data corruption in your local files. If you want to avoid a re-install you can first try to delete your .dat files one at a time and re-patch them to see if one of them failed to update correctly.

I have no idea why your router set up would suddenly stop working when AC had worked in the past. This has happened to me before when I change something in my gaming environment and I usually end up getting a new router.

I know AC is twitching with some brands of routers; I am looking into this and will be examining the network stack for solutions. This process will be time consuming however.

Sev~
 | Developer = Severlin
 |     Title = Producer
}}

{{Turbine Developer
 |      Date = April 15th, 2010
 |      Link = http://forums.ac.turbine.com/showthread.php?&postid=500917#post500917
 |  Question = It has worked on this same router before, different geographical location. I'm using a Netgear (I know, ew). You think its the router?
 |      Text = I don't know yet. I know some Netgear modems have an issue with how our server transfer code is implementing, which is why the problem tends to happen at the second blue bar and when people are trying to enter the world.

Right now I am in the process of evaluating the workload to change the network stack of AC to address some of these issues so I am gathering data on it.

Have you gone through the router sticky above?

Sev~
 | Developer = Severlin
 |     Title = Producer
}}

{{Turbine Developer
 |      Date = April 21st, 2010
 |      Link = http://forums.ac.turbine.com/showthread.php?&postid=502319#post502319
 |  Question = I used to play and i wanted to start up again so i purchased ac and started a new account. When i go to play it gets to the update screen and then just stalls out until i get a message " your connection to the server has been lost" I was wondering if anyone could help me with this as i would like to get back into ac and play. I have forwarded all the ports that were listed by tech supports suggestions i also made sure it wasn't my anti virus/ spyware/malware protection blocking the update. I use bright house cable for my isp and i use a linksys adapter srx series, model: Wmp54GX with corresponding router of the same series. i was wondering if anyone could please shed some light on why i cannot get in world or even past the damn update screen. If anyone could help that would be great because i really want to play and i don't think turbine is gonna refund the cost to buy the game due to a compatibility/router issue.
 |      Text = I am working on the network problem so when I am finished there should be fewer incompatibilities. My personal routers have a unfortunate tendency to malfunction so I understand router rage well.

Sev~
 | Developer = Severlin
 |     Title = Producer
}}