Related topics: Getting Help from the Online Team
Original Link (now dead) - http://classic.zone.msn.com/asheronscall/tips/ASHEtipsadministrators.asp
Getting Help from the Administrators
Not only is the journey through Dereth dangerous, it can often be confusing, especially for the newly arrived. While we have many sources of printed help available to you, sometimes it is preferable to seek assistance from a person. The following official helpers can be found in Dereth. Feel free to contact them when you're in need. They are here to make your experiences with Asheron's Call as enjoyable as possible. Please note that no one from the online team, Microsoft, or Turbine will ever ask you for your password.
Administrators
The Administrators' primary focus is ensuring an environment that meets Asheron's Call's RSACi guidelines. As such, Administrators are the law-enforcement branch of Dereth. They keep the peace through such means as moderating a dispute, removing a person's chat ability, and temporarily removing offending players from the game. They also bring habitual offenders to the attention of Zone staff managers who will determine whether to permanently remove them from the game.
We strongly recommend you review the Asheron's Call Code of Conduct, Zone Code of Conduct, and RSACi guidelines before entering the world.
Administrators can be identified by their special red robes and hats -- these items are unlike any others in the game and are available only to Administrator staff. An Administrator will also appear as a cyan dot on your radar, similar to a lifestone indicator.
Contacting an Administrator in the game:
If you feel you need to report a violation to an Administrator, please access your UI panel, and use the Report Abuse button. For reporting Code of Conduct violations, it is important that you contact the Administrator as the event is occurring, not several hours after the fact. If you receive no response within 15 minutes, you should place a second abuse call. Administrators may not always be in the world you are on, though they do try to float around frequently so they can catch most of the calls. Administrators must witness abuses before they can act on them.
Screenshots and chat logs are not acceptable proof of violations because they can easily be forged. However, if you've failed to contact an Administrator, you can submit a screenshot or log here. While we will not take direct action on these, we will keep a record of complaints and investigate them to our fullest ability.
Please note: Thievery is not an enforceable Code of Conduct violation.
What an Administrator can do for you:
- Administrators can respond to calls for assistance involving abusive players who openly flood text, use foul or explicit sexual language, or make inflammatory racial, religious, or other harmful remarks. The enforcement measures the Administrator will take are determined by the RSACi guidelines for our game, as well as current community policy pertaining to Administrators. Please do not expect immediate punitive action based solely upon your report. Reports are investigated, and if it is determined an enforceable offense has occurred, Administrators will take appropriate action.
- Administrators can get you free if you are stuck between a wall and a piece of furniture, continually falling or "blipping" on a hillside, or -- sometimes -- continuously trapped in the log-in portal.
- Administrators can also provide assistance with in-game questions.
- Administrators have the ability to mute offensive players, and they can remove a player from the world if need be.
What an Administrator cannot do for you:
- Administrators cannot locate a corpse, nor can they take you to where your corpse is.
- Administrators cannot move creature spawns away from a lifestone.
- Administrators cannot move corpses that appear stuck in the landscape, on walls, etc.
- Administrators cannot act as a go-between in player trades.
- Administrators cannot reimburse you for, nor replace, lost or stolen items.
- Administrators will not enforce against "camping" or "training."
- Administrators cannot verify account information. (See below comment on hacked accounts.)
User Security Issues