Current events

Turbine Accepting Applications to the Private Test Server

June 17th, 2009 - Link

Want to Help Make Asheron's Call Better?

So as most everyone here knows by now, Asheron’s Call has had a private test server for quite some time now that we use to help us get a gauge on upcoming content that we will be releasing each month. For the entirety of its existence, the players who were/are part of this server were picked by the various teams that ran Asheron’s Call. With the upcoming 10th Anniversary of our beloved game fast approaching, we want to make sure we release the best possible product to our customers.

So for the first time ever, we are going to be accepting public applications for Asheron’s Call players to join the fun on our test server. And by fun I mean helping us to make sure we release the best content we possibly can.

There are a few rules that we will need to follow before we accept anyone into this program. Here is the list of things you should consider before applying:

1. Must have a valid and active subscription to Asheron’s Call
2. Must be at least 18 years of age
3. Must have a clean forum and game history
4. Must be able to interact with the community in a mature and constructive manner
5. Must be able to communicate well through forum posts and bug reports
6. You must accept the terms of the Test Program Non-Disclosure Agreement, the full contents of which will be provided should we accept your application.

If you are interested in taking part in this program, we encourage you to apply! Here is how you do it!!!

Send an email to ac1team@turbine.com. In this email, please include the following information:

1. Your full Real Name (please do not provide nicknames)
2. Your Username for Asheron’s Call (this is the account name you use to log in to the AC launcher)
   NOTE: Please only provide ONE account. If you have multiple accounts/subscriptions, please provide information for only 1 of them.
3. Your Live Forum name (the name that displays on these boards) tied to the account in Bullet 2
4. The email address registered to the Asheron’s Call Live account provided in bullet 2.
5. An explanation why you would like to participate in the preview program. This can be a summary of why you enjoy the game, what kind of bugs you've filed in the past, what kind of forum posting history you have, or any other way you think you can contribute to the program.

Assure this information is sent via email only. Please do not use Private Message or apply through this thread.

If you are accepted to the program, you will receive an email with instructions on how to get started. Applications will be reviewed on the first Monday of every month, with invitations sent to accepted applicants shortly thereafter.

Due to the number of applications we get and the relatively small number of resources we have in this program, we will not be sending responses to those we do not accept. We appreciate your understanding with this policy, and thank you for your interest in the program.

Frelorn AC Community Relations

June Patch Delayed

June 15th, 2009 - Link

The tentative date for the June update is now June 30th.

Frelorn AC Community Relations

Dungeons & Dragons Online: Eberron Unlimited

June 9th, 2009 - Link

We're very pleased to announce the start of our North American beta program for a major new upgrade to the game called Dungeons & Dragons Online: Eberron Unlimited! What's in DDO Unlimited?

• More than a dozen new dungeons
• An all-new never before announced class
• A complete level cap increase to 20
• Over a hundred updated skills, quests, feats, and enhancements

DDO Unlimited introduces a new Free To Play option to the game! Players can download DDO for free and enjoy many free adventures. The new DDO Store allows players to purchase even more adventures, special items, and account services! The best part is - as existing subscribers, you're automatically enrolled in our VIP program for DDO Unlimited and will enjoy all the benefits that come with being VIPs! You'll continue to get unlimited access to all of the game's content, plus get some extra perks as our thank you just for being a VIP! We're sure you're very curious about what this means for you, so here are some handy links to all the excitement!

Tolero DDO Community Specialist

The Matrix Online to be shut down July 31st - Link

Launched in 2005, The Matrix Online will be be shutting down at the end of July with plans for some special events before closing.

Developer Interview - Link

Former AC1 and AC2 engineer Eric Heimburg was interviewed for a piece on Wired. The piece was also discussed on SlashDot. Eric and former AC developer Sandra "Srand" Powers also have a frequently updated blog at Elder Game.

Developer Interview - Link

Interview with Craig Alexander, VP for Product Development at Turbine as part of the LOGIN2009 conference. Transcript at the Vault.

Players Banned For 7 Days For Recent Exploit

May 14th, 2009 - Link

A short time back there was an exploit discovered by players that allowed them to get a Mana Forge Key approximately every 15 minutes. It was used by many until we were made aware of it, and promptly shut it down. Thanks to recent code added to the game we were able log all players who abused this exploit. As a result of this new logging, we have a record of everyone who abused this exploit.

Starting with Darktide today, and the other server to follow in the coming days, we will be banning all players who were found using this exploit for 7 days. Consider this banning the one final warning about exploiting. We will not tolerate players who exploit in the game and any caught after this will be subject to more harsh punishments.

We appreciate everyone who has reported exploits to us in the past and those who will continue to do so in the future.

Frelorn AC Community Relations

10th Anniversary Teaser Video

A teaser video of the 10th Anniversary of Asheron's Call has been posted on AC's official website. Frelorn announced it in this post:

May 5th, 2009 - Link

We thought everyone might enjoy seeing just ONE of the things we have coming to Asheron's Call for our 10th Anniversary.

Make sure you head over to http://ac.turbine.com/ to check out the exclusive teaser!

Frelorn AC Community Relations

--An Adventurer 15:06, 5 May 2009 (CDT)

AC Competitor Shadowbane Shutting Down May 1st

Ubisoft has announced the shutdown of Shadowbane, created by Wolfpack Studios and published on March 25, 2003. Shadowbane was a top-10 best selling PC game at launch, and was noted for two things. First, the majority of the game world allowed for open Player-vs-Player combat, making it an early pioneer title in the PvP MMO genre. Second, it was the first major MMO to offer dynamic world content as a primary feature of the game.

Patch Date April 28th

April 16th, 2009 - Link

So I was waiting until we had the final word from everyone involved before I posted anything. The patch has been delayed to the 28th due some scheduling conflicts. We apologize for not letting everyone know sooner, but nothing was finalized until earlier today.

Frelorn AC Community Relations

Customer Service Changes

April 9th, 2009 - Link

Some minor updates have been made to the phone support schedule. Phones will be opened at 2:00pm (Eastern Time) on Mondays and Tuesdays to help resolve the increased call volumes on those two days.

We will also be pulling some resources to help resolve standard account issues in a more timely fashion. What this means for our Premium Service customers is that there may be a slightly longer delay for all Premium Service requests. These requests may take up to a week or two to process. Unfortunately, these delays are necessary to allow us to properly support standard issues.

SDM Turbine Customer Service

Service Issues 4/1/09 update

April 1st, 2009, 10:02 PM - Link

We are currently investigating the issues with game logins and myaccount.turbine.com. We will update this post when we have more information.

Thanks for your patience while we work to resolve these issues.

UPDATE 11:53 PM EST (-5 GMT): Welcome back! We are still working on the web and authentication issues currently affecting Turbine game logins. We will continue to update the status of this situation as more information becomes available. Thanks for your patience everyone!

UPDATE: 1:00 AM EST (-5 GMT): Websites and forums are available, but you may experience sporadic page errors. We are still working to correct the billing and authentication errors that are preventing login to the games. Thanks for your patience!

Tolero Turbine Community Team

--An Adventurer 22:59, 1 April 2009 (CDT)

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4/1/09 - Turbine Services On and Off

Several of Turbines web pages and services have been on and off today. This includes turbine.com, lotro.com, ddo.com, ac.turbine.com, forums.ac.turbine.com, and the authentication servers. Frelorn had this to say:

April 1st, 2009, 03:28 PM - Link

We are aware and we are investigating. The game servers are up but authentication appears to be down. We will let you know as soon as we have more information.

Frelorn AC Community Relations

Later, Frelorn posted this:

April 1st, 2009, 03:35 PM - Link

It appears to have been a hiccup of some sort. The team is still investigating, but appears that everything is back up and running.

Frelorn AC Community Relations

However the problem is still persisting.

--An Adventurer 18:45, 1 April 2009 (CDT)

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